EXOTVIO One-Year Limited Craftsmanship Warranty

Warranty Provider: EXOTVIO | info@exotvio.com

EXOTVIO stands behind the workmanship of its handmade Cuban-link chains and bracelets. This one-year limited craftsmanship warranty applies to eligible EXOTVIO chains and bracelets, including custom pieces with covered components, and lasts for one (1) year from the date the customer receives the order (carrier-confirmed delivery or documented in-person handoff). The limited warranty covers defects in workmanship that occur under normal, intended jewelry use—not all forms of damage or deterioration.

What Is Covered

• Solder joints: Verified defective soldering or a solder joint failing because of a workmanship defect under normal use.
• Links: Verified link-construction or assembly defects attributable to EXOTVIO workmanship.
• Clasps and locks: Verified manufacturing or assembly defects affecting the clasp, lock mechanism, or its workmanship under normal use.

For a verified covered defect, EXOTVIO will repair, correct, or replace the affected component or piece, as appropriate, at no charge. EXOTVIO will also cover reasonable return-shipping costs necessary for a verified covered warranty claim in accordance with the return instructions provided.

Gold Bonding, Plating and Gold Finishes — No Finish Warranty

EXOTVIO provides ZERO voluntary or express warranty coverage on gold bonding, gold plating, or any other applied gold finish. The one-year craftsmanship warranty does not cover the gold finish of any kind, including its color, luster, appearance, thickness, fade resistance, fading, color changes, discoloration, tarnishing, peeling, flaking, rubbing off, or loss of the applied finish. Gold-over-silver jewelry may show finish changes with time and wear. This finish exclusion does not remove any non-waivable rights or remedies required by law.

Optional Paid Replating — Separate From the Warranty

For eligible EXOTVIO gold-finished jewelry, EXOTVIO offers optional paid replating at $1.40 per gram, subject to inspection and verified gram weight. Contact info@exotvio.com before sending jewelry to arrange inspection, pricing, and insured-shipping instructions. Any additional service or shipping charges will be disclosed for approval in advance. Replating is a paid aftercare service, not a warranty repair; no voluntary warranty is provided on the applied gold finish. See our Gold-Bonded Jewelry Care Guide for preservation tips and service details.

What Is Not Covered

• Chemical and environmental damage: Exposure to chlorine, cleaning products, acids, perfumes, lotions, sweat-related corrosion, saltwater, harsh jewelry cleaners, or similar substances when they cause damage.
• Physical abuse and accidental impact: Damage caused by excessive pulling or force, bending, stretching, dropping, crushing, striking, sports, improper handling, or any other external force.
• Damage caused by other items: Scratching, abrasion, catching, snagging, impact or other damage caused by watches, rings, tools, other jewelry, or any outside object.
• Wear and appearance: Routine scratches, surface wear, cosmetic changes, and gradual deterioration that are not caused by a manufacturing defect. A solder joint, link or clasp proven to have a workmanship defect under normal intended use remains eligible during the warranty period.
• Third-party damage: Damage caused by outside repairs, alterations, modifications, resizing, or improper servicing.
• Loss and theft: Lost or stolen jewelry and missing pieces not caused by a verified covered workmanship defect.

This warranty is intended to address defective workmanship, not damage caused by events or treatment outside normal intended wear.

How to Request Warranty Service

1. Contact info@exotvio.com during the one-year warranty period with your order number, a description of the issue, and clear photos or video.
2. EXOTVIO will review the information and may request additional documentation or an in-person or shipped inspection. Do not ship jewelry without receiving return instructions.
3. After inspection, EXOTVIO will determine whether the issue is a covered workmanship defect. A covered item will be repaired, corrected, or replaced at no charge. If the issue is excluded, EXOTVIO may offer a separate paid repair or refinishing quote; no paid work will be performed without the customer's approval.

Issues noticed on arrival: Please report an incorrect item or an apparent defect within 48 hours of carrier-confirmed delivery for prompt handling. This early-reporting request does not shorten the one-year craftsmanship warranty or eliminate applicable legal rights.

Custom Orders and Other Rights

Custom or personalized jewelry remains final sale for voluntary changes of mind under our Return Policy, but covered defects in its solder joints, links or clasps remain eligible for this limited craftsmanship warranty. This limited warranty does not provide voluntary refunds for gold-finish changes, misuse or accidental damage. The warranty applies to eligible orders placed after these terms are published; prior orders retain the terms applicable when purchased unless EXOTVIO agrees otherwise in writing.

This warranty gives you specific legal rights, and you may also have other rights that vary from state to state. Nothing in this limited warranty is intended to disclaim implied warranties or eliminate remedies that cannot legally be excluded.